Client Feedback

Geoff Rosley: Senior Director : MAF Middle East

"I strongly recommended Scott to unpick and re-order any operational function to ensure the best possible process is running for your business. Scott has worked for my organisation several times, (in several sectors) over many years, his approach to issues and style of management has allowed my organisation to absorb his change programmes seamlessly."

ANON – CEO of an internationally renowned organisation

"Scott's grasp of function and order has reduced this organisation's cost whilst improving performance. His back to basics, no nonsense approach to operational excellence was quickly welcomed by the senior management team and customer-facing staff. I can highly recommend Scott to restructure, manage, monitor and control any task that he is given."

Howard Raynor: CEO of Bridgewater Hall & Urbis

"Scott is a well-informed and effective operations director. He has a thorough understanding of quality systems and their practical applications. He worked for me at the Bridgewater Hall as the group operations director and achieved excellent results. I have no hesitation in recommending him to plan and execute change management programmes or complex business mapping tasks."

Carl Hutton: CEO Zion Arts Centre

"Scott provided excellent advice and support in his roles as consultant. His experience and knowledge and transferring was both wide ranging and highly relevant to problems being experienced at the arts centre. His input has made a major positive impact on the Zion arts centre developing as an organisation."



•Retained as Specialist Consultant since 2008 to deliver major facilities restructuring and change management across several UK BBC Regions delivering cost savings and transforming business and operations best practices.

•Restructured under-performing Scotland operations through people engagement and input to 3 major strategies, delivering substantial savings through increased productivity; successes recognised through later Operations and facilities management awards.

•Key leadership role in delivery of high-profile Salford Media City facility within 6 months of appointment; designed and implemented hybrid FM strategy which facilitated savings from original facilities contractual agreements.

•Senior advisor on the  major portfolio merger for BBC Wales including complex stakeholder engagement, change management and transition to new FM service provider.

•Operations / FM  design  of highly visible London FM operations programme to create a major, central broadcasting facility for 5,000 staff.

•Identified and delivered substantial savings opportunities which have enabled programming reinvestment through removal of duplication and vastly improved operating models.


MAF Dalkia (Ltd) Dubai

•Initially appointed to review operations and subsequently retained to implement recommendations which delivered £1.4m savings per annum; successes resulted in further contract to advise on FM operating models for the Mall of Dubai (world’s largest mall).


NHS, Trafford Primary Care Trust

•Designed and implemented operations and facilities management portfolio for asset management and 15-year replacement programme, with 5% pa cost reductions achieved.


Mayday Housing Trust

•Redesigned operating procedures spanning Health & Safety, property refurbishment, contract negotiations, including partnerships with stakeholders and staff to ensure the customer experience was not compromised; devised 3-year operations strategy which delivered £220k cost reductions and positioning several future contract wins.


Miami Arts festival

•Appointed Art Handling Project Manager including risk assessments, logistics, storage, installation, crowd management and security protocols; secured recommendations and several confidential art handling assignments with private clients.



•Group Operations/Facilities and Project Director for Hallogen where led 150-strong team in delivery of Facilities, Projects, Domestic, Catering and Technical Services, Security (including Royal Family Security), Health & Safety and Asset Management and a £3m budget.

•Designed and delivered new training strategy including integrated BPR and Change Management techniques; increased throughput at Sheffield University as a result of introducing ‘Manufacturing the Service Industry’ programme during tenure at their Business Management School.

•Implemented Group-wide change management portfolio which generated a 15% increase in turnover; designed and implemented award-winning 5S lean manufacturing programme and project managed manufacturing operations outsourcing at Siemens Metering Ltd as Operations, Change and Project Manager.

Client Feedback

Gavin King, Associate, Sheppard Robson (business partner)

“Working with Scott was a fantastic experience. His ability to understand people and processes ensured that a holistic design solution was achieved for our client. He understood the vision we developed for providing a supportive, flexible working environment and designed a facilites solution to match."


Dr Yakubu (Andrew) Olawale, Project Manager, Capita Symonds (Capita Group Plc), UK (business partner)

 “I worked with Scott on a number of projects where he served as a Client representing the BBC. He was a model Client and a pleasure to work with. His ability to articulate the Client’s requirements was exceptional. Scott is decisive, commercially savvy and understands the strategic and corporate issues associated with projects and programmes. He is a remarkable consultant.” September 29, 2011


Alan Bainbridge: Portfolio Director, BBC


“Scott delivers specialist advice based on proven success and not lifted off the page of a textbook. He is prepared to challenge if that is what the brief requires and will do whatever it requires to deliver. He is adept at disarming people's barriers to revealing facts and thereby able to develop successful change strategies. Enormous fun to work with despite having difficult tasks to undertake."



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